Frequently Asked Questions

How does preordering work?

Browse our weekly drop menu, select the bagels and place your order online. On pickup day, bring your order number or provide the name used for your order, and we'll have your bagels ready at your selected drop-off location during the scheduled pickup time.

When do I need to place my order by?

Please place your order by Sunday at 10pm for the upcoming week's pickup. Every bagel is baked fresh to order for your scheduled drop-off.

Is there a minimum purchase for drop-off??

Yes!  To keep our weekly drop-off service running smoothly, we require a minimum order of $25 per drop-off location.

What time is pickup?

All drop-offs begin at 5pm at each scheduled location. We ask that you arrive within 30 minutes (5:00pm –5:30pm) to pick up your order.

What if I can't make it for pickup?

Please contact us as soon as possible. We'll do our best to accommodate you, but orders not picked up within the scheduled 30-minute pickup window maybe be forfeited and are not eligible for a refund.

Do you offer refunds?

Orders may be canceled for a full refund within 24 hours of being placed. After that, all sales are final because our bagels are made fresh to order specifically for each customer.

If you experience any issues with your order, please contact us and we'll do our best to make it right.

Can I change or cancel my order?

Yes. Order changes or cancellations must be requested within 24 hours of placing your order. After this period, we may no longer be able to accommodate changes as production and ingredient preparation begin. 

How do I pay?

Payment is collected securely online at the time of checkout

Do your bagels contain common allergens?

Yes. Some of our products may contain common allergens, including wheat (gluten), milk, eggs, peanuts, tree nuts, soy, and sesame.

All of our products are prepared in the same kitchen and may share equipment, utensils, and preparation surfaces. Therefore, we cannot guarantee that any of our products are completely free from allergens or cross-contact.

If you have a food allergy or sensitivity, please contact us before placing your order. We'll be happy to provide ingredient information to help you make an informed decision.